Quote Originally Posted by steelerfan View Post
I'm just saying, that's par for the customer support course.

Several months ago I was having phone trouble. I wasn't sure if it was my 2 1/2 year old BlackBerry or the BlackBerry Network. I called AT&T just to ask if there were known problems in my area. I couldn't get any answer and, instead, they gave me a Case# and scheduled a time for someone to call me a couple of days later.

They never called, but I figured out (on my own) that it was likely my phone. I bought a new phone, and life continued as normal.

A few months later, I get an email from AT&T saying that the problem has been resolved and my case has been closed. Really? Wtf? Lol.

That is exactly how all of that shit goes every time.

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yeah, on all my e-mails it told ME that if I did not hear back from them in so many days, they would assume that the case was done and mark it as fixed?!?!?!?!? awesome logic! can I use that with my boss when he calls me in the office and asks me to do something? "hey boss, I am going to go and leave your office and if you don't hear back from me I will assume that you no longer need what you asked me and forget about it." AWESOME!