Quote Originally Posted by cdj View Post
That's pretty insane, IOU. Did you tell them this was the third time? You'd think they'd have that all on file and could see all the troubles you've had and make an exception to help you out. Pretty ridiculous.


I switched to my new slim and I've only played NCAA, but on some pass plays the game has a slight hiccup (freeze) and then the play resumes. It almost feels like an online game when it does it. I'm hoping it's not the Blu-Ray drive crapping out starting on day one.
I told them that it was the 3rd time it had happened less than a week after the warranty had expired and that it was the 3rd time they wouldn't cut me a break for being a loyal customer and repair it for free. He said he saw notes on my account from the previous 2 times and that he was sorry for my "inconvenience" but there was nothing he could do. I was basically told that if your PS3 breaks anytime after the one year you purchased it, you're screwed. I then of course told them that I had had several 360's and with all their documented trouble have yet to have one fail on me, which I've had 3 of the supposedly invincible PS3s break. He then gave me some tone and told me to stick with 360 then.

I just hung up. There's nothing more annoying than having something break just barely out of warranty for the 3rd time and knowing they wont replace it, only to have some punk who hates his job running his mouth just because he's too lazy to proactively look for a solution that would actually solve my problem.

I don't want to scare you, but that's exactly what happened for a few weeks right before all mine died. It starts skipping occasionally, and then it clears itself up completely only to stop reading them completely a few weeks later. Sony doesn't let this get out, but their blu-ray drives fail quite a bit. I've had 3 go out and 4 or 5 of my personal friends have had theirs die as well.

I'll no doubt get another PS3 around October or November, but for now I'm boycotting them if for nothing else than to just convince myself that they actually care.