ENTER RANTcall me old fashion, maybe it's b/c I'm in the customer service industry but I sure get annoyed the older I get.
.....so after reading online I'm wanting to get an external HD for my Xbox One as it seems to be filling up faster than my PS4. I look online on Best Buy's website as in the past ebay was good, but it now seems like a lot of items are not any less expensive on ebay. I search Best Buy's website for a 1-5 TB external drive, it comes up with thousands of them. I click on any number of them and they say online only. This pop-up window keeps asking me if I'd like to chat with a live help representative...I say yes, I asked him, is there any way to search online on the Best Buy website for a product that is sold at my local store (I give him my zip code) and then the website will tell me if they actually have it in stock or not. I don't want to drive to the store to have them tell me to buy it online.
He says, sure! Search any external HD, I do, I click on it and it again says online only. He tells me to put it in my cart and when I check out I can pick the option to pick up at store.
I do this, proceed and when I go to check out it says ONLINE ONLY.
I tell him the issue, he tells me to search for a different external HD. I ask him if I'm just supposed to lucky guess the one that will work? Is there not a way to narrow down my search? There are over 12,000 to pick from. He says no.
Then asks me again what my zip is, I tell him and he says hold please....boom he tells me, here this exact item 4tb external is at my local best buy and $130. I tell him great thank you and end the chat.
I drive up to my local best buy, I see plenty of people in blue shirts, none ask if I need help. I ask 3 of them where I can locate the external HDs, they all point and say the other side of the store...my journey continues....
Whiling looking for my item, I see 2 other employees, they are taking items off an end cap and throwing them in a cart, it was pretty loud and I was thinking damn they are going to break that stuff, it looked like cd players. I hear them talking as I walk past, "No, I'm serious as soon as my tax refund comes in, I'm outta this mutha!" The other guy asks, "How are you going to do it?" His co-worker replies, "I'm just going to talk off my work shirt and hand it to manager and walk out."
I finally locate them, no thanks to any employee, I see an entire wall of these things....the AMAZING thing is not 1 single drive has a price. They are all over the shelf, no price on the shelf, no prices on the box. They have all sorts of different brands, sizes, etc...
All the while I'm trying to find a price tag, these 2 college girls are behind me talking to an associate, they are trying to purchase a modem. They get to the point where they ask if there is a warranty, he says, "Gosh, I'm going to have to ask my manager, ya'll are making me work, no?"
I turned around and looked, I was like is he serious? I thought maybe he was joking....
They looked very embarrassed and apologized for asking, they said, "Sorry we just wanted to know if it has a warranty?"
He said, well no big deal, it's just more work for me.
So his manager walks up, explains the warranty to them and starts to walk off, I ask him for some help on the external HDs. I tell him I'd like to get one, but none of them have a price.
He says, which one do you want? I said, well it would be easier to make that decision if I had a clue as to how much each one was, there are at-least 10 different ones on the shelf. He picks one up, and walks off, then he comes back in a few minutes, hands it to me and says $109, then walks off.
I was like, um...ok...that was for the 3.0 USB 3TB Seagate external HD. I have no clue who much the others were.
Feeling confused and frustrated I left empty handed.
Maybe, I'm just old, maybe I was brought up in an era gone by...I have no clue how stores expect to make money when they don't want to sell things.
What really blows my mind is they will have buttons on their work close or sayings are their aprons, sayings like, "we're customer friendly" "you're my only customer" "I'm here for to help you"...maybe that's not STUPID to the rest of the world, but I don't decide where to purchase gas for my vehicle by finding the ONLY store in town that says "HELLO DUMB ASS WE SELL GAS"
End Rant....
Still looking for an external hd.
Gus
EDIT: sorry for posting this in the PS4 area, I know I'm referring more to an external for my XBOX1 and this really has nothing to do with a PS4, it's kinda on topic. Sorry if it's in the wrong thread.
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Originally Posted by SCClassof93
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