when you f-it up big time this is what should happen....

(CNN) -- Netflix Co-founder and CEO Reed Hastings made a public apology in his blog Sunday after a customer outburst against a hike in prices.

"I messed up," Hastings said. "I owe everyone an explanation."
when major parts of your game [including custom playbooks and online dynasty] are busted and leaving gamers unable to play the big dogs should come out, not the messenger boy... IMO anyway