Originally Posted by gigemaggs99
The "journey" continues...I may have learned my lesson with pre-order stuff from Walmart. In the past I've always dealt with Gamestop but I liked the pre-order bounus from Walmart.com this time and I bought the bundle pack that has the Skilz Stix.....called Walmart back on Monday, spoke to another trusty customer support rep. I really think they have NO clue what they are doing or what they are talking about.
I had to convince the lady that NO I did not need another disk sent out as this one is just fine, she was confused she said she thought I was telling her that data/information was missing from the disk. I don't know why I have to explain to them what DLC is???? I told her all I need is an activation code, there has to be a master list somewhere that walmart has from EA. Once they give out a code, they cross it off the list and keep going down the line...she said she had no idea where such list or information would and like the guy from Thursday said she is going to move this up the ladder of support and someone should contact me in 24-48 hours. If I don't hear back, call them back....I was kinda annoyed so I explained to her, that is EXACTLY what the guy said on Thursday of last week. She said she had no record of me calling in....WEEEEEEEEEEEEEEEE
I asked her if someone could please call me or email me when there is a resolution, she said that shouldn't be a problem. (Imagine that, they are happy to follow up and make sure a customer's issue is resolved....we'll see....) I asked her what would happen if no one can locate these codes...she said worse cause I'd purchase the DLC and they would reimburse me the cost of the course....
In the meantime, on Sunday I did receive an email from Walmart.com asking me to complete a survey, they wanted to know how I was satisfied with their online help division to my recent inquiry....I still haven't receive jack squat from that "division"....
I just don't see how something so simple can be so difficult....all pre-orders from me will be done at Gamestop from here on out. This Walmart "customer support" is a joke.
Sorry for the ranting and raving....I guess most of my working-life I've been somehow in the customer service industry and have been "schooled" on how to provide proper customer support....the older I get the worse it is being taught to our young people.
Other than the DLC issue, I'm really enjoying the game! Played my first round last night in the daily CC 1 day tourney. It had a setting with no putting meter so that was exciting.
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