Trust me. They know what it looks like. That's almost a bit insulting for you to think you're going to post a video and teach EA how the bubble screen should look.
The problem with getting it to look/work right is programming (in this case, very specifically, limitations). I have not been able to make any of the trips to the studio this year, so I don't know if there is any change with the bubble screen, but I wasn't given the impression (last year) that this was an easy fix (if it can be done at all). The issue has nothing to do with them not knowing what the play looks like.
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