Yeah, you can, but I didn't know about that until last night when I got the message. I don't have access to any of my broken PS3s so my only shot is if Sony can do it remotely. Even though they told me before they couldn't, I know of several people who kept at them until they finally did do it, so they definitely have the means to do so. It's just a matter of getting on their nerves enough to get them to do it. Of course, I bugged them for hours about not repairing my PS3, so who knows? :D