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Twice the budget? LOL, shouldn't the games cost differently then?Quote:
Originally Posted by gigemaggs99
Here is a serious question. Why does ANYONE put BETA on a piece of software? What does that mean? If it doesn't have BETA what does that mean? Are there any legal reasons for doing so?
Keyser, that email address is to pass information to the developers, etc., not necessarily a communication portal. I imagine they reply to some but I wouldn't be surprised if most of the emails they receive go unreplied (though not necessarily unread).
As for a customer service number, there is indeed a phone number you can call, not sure where you get it from, it used to be in the manual so I assume it is either on the insert in the box or in the manual inside the game. I don't know that they'll give you much more of an answer than you currently have, but you at least can receive some sort of response. They might be able to upscale it to "technical support" (just like if you were having issues with a cell phone) or they might apologize, and say "they're working on it sir". That said, I'd start with the standpoint that you're unable to create an OD; don't say the words Transfer Failed until they ask you for an error message so that it doesn't get lost in the other issue.
At this point though, Justin nor anyone else is going to provide daily updates... about the best we can expect to receive is similar to what we've gotten so far "it's not fixed but we're still working on it" until they're actually able to fix it. I'm sure once it's fixed or once they have something for us to try, they'll give us some kind of info.
No.Quote:
Originally Posted by keyser soze
It's tied to sales numbers. Just as in any business, the group that makes the $, takes the $.
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Exactly, it's still going to EA. Just because one game sells better than the other doesn't make it right to have the excuse that a different product should be of lesser quality. NCAA may not have all the same features that Madden does but it should work without major bugs.Quote:
Originally Posted by steelerfan
In the business I am in if a product costs twice as much to make as another product, it will be sold for more. I am aware however that virtually every video game sells for $60 and they don't all cost the same to make.Quote:
Originally Posted by steelerfan
I will look into the phone number but typically calling those type of things end up in some seriously frustration let alone lost in translation.
As for the UPDATE, I would appreciate a simple notification if in fact THEY ARE MAKING ANY PROGRESS. I don't think its asking too much to tell us whether they are closer to fixing something then they were last week or yesterday. If they truly are working 24/7 this should not be a big deal as I would assume they are making progress. What is the disadvantage of letting us know on the progress? Does anyone else at their work have to give progress reports like me or does everyone get to tell their customers that "we are working on it" and not a peep more until the job is done? If I did that we would be OUT of business by now.
That's why CoD gets 6 or 8 patches.Quote:
Originally Posted by steelerfan
I think the 24/7 was more of a figure of speech kinda deal. I always tell our clients I am working on it and I don't call back until I am finished unless it is taking 2-3 weeks. Lol.
I can understand the more budget = more rescources put into the game. I can also understand that in the end it may = a higher price tag.
The thing I can't and refuse to agree with is, less budget = incomplete product.
I am in the plumbing world. It always bothered the living heck out of me when our boss would say something like, 'ok guys this is a million dollar + house so let's make sure we do a good job on this one."
That annoys the hell outta me. Shouldn't the customer that is working hard for their $100,000 house get the same service the $1,000,000.00 house gets? You charge both the same per hour rate, so why should one customer get something better?
In my brain they should NOT, they should get what they pay for.
In the plumbing world, you offer a service (you work is your product) it should be the same no matter how rich the customer is.
I would HOPE it's the same in the video game world. EA's name is on these products, so it SHOULD matter.
If all EA games for the most part are $60, then they should all hopefully turn out the same complete product.
Thanks for listening.
Well, Gus, think of it this way.
If my budget allows me to employ 10 plumbers, and your budget allows you to employ 2, which company is most likely to accomplish the most in a calendar year? Yours, or mine?
I'm not saying this is exactly how it is, I'm totally unfamiliar with FIFA's team, I'm just giving you an explanation (in your terms) of why budgets are meaningful.
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In our industry we actually do sell some software to carry out our tasks. If we sold software to a customer who had ALREADY PAID FOR IT (typically this is not the case and a customer does not pay in full until AFTER he agrees that you gave him what you said you would give him) but if he did pre-pay and then it didn't work, there is ZERO percent chance he/she would be cool with the response of "we are working on it don't call back until I am finished." Pretty sure we would be contacted by a lawyer, and 100% certain our reputation would be finished. Being that we don't have a monopoly on our product/service we have to care about our reputation as it is tied to sales.Quote:
Originally Posted by oweb26
Ok, I see your point.Quote:
Originally Posted by steelerfan
I guess my point is not seen. All I'm trying to say is, whether you have 2 plumbers or 10, whether you have 50 people working on the game or 5, it seems like you should not turn out a broken product.
..."the I'm sorry ma'am your water heater is broken b/c we only have 2 employees" (by the way, that will be $200).... just doesn't cut it in my book.
My point is, how in the world can they turn something out that isn't tested, or if it is, why are there such big problems?
I shouldn't have made the comparison. I should just keep my mouth shut and hope for a new patch to come along.
It would be nice if the game worked when it came out in July. It would be nice if they didn’t have to patch it, it would also be nice if we could play it patch-free during the real NCAA season.
Oh well, I guess I’m just annoyed that it’s not working properly.
You are exactly right in my book. WE agreed to pay for the game. We were under the impression it was complete when we paid for it in July.Quote:
Originally Posted by keyser soze
In the end, EA is not out any money. Who cares if we don't buy their products in the future? They got our money for this one and if they fix it or not, they still got our money for this one.
I've always thought that BETA meant test version. It seems like the beta version usually isn't complete and it's "usually free". If it's not free then the later compelted Full version should cost more, b/c I would assume you are getting more than the "not completed, still in test mode, beta version"....but I'm starting to wonder...LOLQuote:
Originally Posted by keyser soze
Imagine your company have exclusive rights to do all the plumbing in your town.... now you have the power. Its like my cable company who is the ONLY show in town. My choices in cable are either them or satellite but I have zero other choices in cable companies so when my service is down quite often, I don't have the leverage of calling up a different cable provider if in fact I prefer cable to satellite. Its about the closest thing I have to NCAA game... I like the college football game more then I like other sports games that work better.Quote:
Originally Posted by gigemaggs99
Hmmm, never thought of the beta version being free. I am pretty sure I have had to pay for beta versions in the past. I will look this up. As for thinking beta means incomplete, if that was the case I would think EA would have to call their game on release day "beta" since everyone knows a patch will always comes out shortly after because it is never finished.Quote:
Originally Posted by gigemaggs99
No i definitely see your point.Quote:
Originally Posted by gigemaggs99
Well I don't know, I've played EA games for a while now since the 90s. I would say the free demo version that comes out for download a few weeks prior to the full game release date as being similar to a beta. It said it has most of the features but not all.Quote:
Originally Posted by keyser soze
It just dissappointing that this one has had so much trouble.
I've played other games in the past, and have always turned to EA for sports game. I think I started in jr. high with the NHL series on Sega. EA has always been good, I guess it takes a few bad apples to upset the apple-cart.
I also think this online download/patch thing is a double edged sword. In the past, prior to this option, prior to online games, if the game sucked and was broken I would trade it in. Now with the option/hope that it will be fixed or repaired I keep it and keep playing it, hoping that a "fix" will come out. Even though realisitically EA, I would think, is working more on NCAA 13 than they are this one.
Every game comes out with a patch at some point, regardless of who makes it. Should every game be called "beta" on it's release day?Quote:
Originally Posted by keyser soze
If they know that the game you are buying out of the box does not work properly, yes. Just imagine if you did NOT have internet or the ability to get the "patch". LOL, I do get the irony in my statement since you would be BETTER off in this case had you not been able to download the patch of death. I get your point though. I don't play many games and back when I did play more games patches were NOT common. Now there were "expansions" that you could purchase but not patches. I don't play much any more outside of NCAA so I wouldn't know. Guess I am old school.Quote:
Originally Posted by SmoothPancakes
I guess this is just the nature of the beast we call capitalism.Quote:
Originally Posted by keyser soze
When I graduated college we had 3 choices for cable where I live, the cable company which like you're saying had a monopoly, they sucked, they were VERY expensive and if your trash stopped working they would take days to come out to fix, horrible customer service. PLUS they raised their rates all the time without warning.
The 2 sat companies that were in our area were decent, but they didn't work when it rained, which prior to 2011 is usually a lot here.
So the options where, pay for something that worked, sometimes, when you had problems it would be like wheel of fortune when they would show up (please be home from 8-5pm....um ok....) and they would raise their rates all the time. OR you could go with sat that didn't work when it rained, which was a lot.
Then all of sudden the powers that be, the DEMAN powers of the supply/deman module said ENOUGH and 51% of the people F YOU cable company and magically after a while they went out of business. Well that left us with sat, but it also opened up our market and MAGICALLY a new company came in, here comes the magic SUPPLY part of the fun...well it works!
The prices have been the same for 3 years. They have excellent customer service. I'm sure given time it will all come back around but it's just annoying that is has to be this way. I guess it's b/c it's like the video game world, since the machines (xbox, ps3, are always getting better) or a newer faster, better version is on it's way then this brings in an entire headache of outside factors...and in the end, everyone wants more money for their "better" product. Like the cable company that also provides us with high speed internet, I'm sure it will go up in cost sooner or later, they keep improving it and then will say, "well we have to cover those costs."
I guess the morale of the story is, I understand cable or inter companies are going to change/upgrade...I understand that nature of the beast. However, when I buy a game that is on a disk and realistically should be complete when I buy it at the store and there REALLY won't be huge changes/patches done to it anyways since next years version is coming out in less than 12 months....I don't see why the one I buy can't be more complete.