Originally Posted by
gschwendt
I'm almost certain there is nothing you can do on your end. Deleting files, etc. likely won't effect anything. The problem almost certainly is on their server's end and your "account" on that server. That's why I suggested you call because maybe they will actually investigate the server and be able to do something about it.
As an interesting test, one thing you might consider, if you currently still are absolutely unable to start an OD, give your sign-in information to someone to have them try creating an OD from their console with your information. If it works, then it's something involving your specific console, likely the MAC address or something along those lines. If it doesn't work, then that just confirms that it's tied to your profile on their server.
If you do that, post your results and I'll pass that along with the notes I've sent about your situation in the past. Might tell them something they're not aware of.