NCAA Football 12 Update from EA SPORTS [Archive] - Page 2

gschwendt

10-10-2011, 07:03 PM

Can't your friend just host, keyser?

Also, unless you have one of the commissioner packs, you wouldn't be able to host a new dynasty without deleting the first one.
Keyzer was the original commissioner of this dynasty but he then passed it to his buddy. As far as I understand, Keyzer currently is not a commissioner so he should be able to create one... it's just not uploading/saving all of the files properly.

keyser soze

10-10-2011, 07:04 PM

If you join one, go in like you're going to play the game, then you can use the Super Sim to sim to the end of the game.

For the random one that you did join, were you able to select a team, etc. and actually join (thus taking you to the preseason activities screen)?

yes, i could make it to the pre-season activity screen... as soon as i make any change i get TF message and have to exit

keyser soze

10-10-2011, 07:05 PM

Keyzer was the original commissioner of this dynasty but he then passed it to his buddy. As far as I understand, Keyzer currently is not a commissioner so he should be able to create one... it's just not uploading/saving all of the files properly.

Right, i CAN create one but as soon as I get to the "Pick a school screen" I am dead in the water because after you pick a school it loads that information up to the server and BOOM FAILED message follows and I have to exit

gschwendt

10-10-2011, 07:05 PM

yes, i could make it to the pre-season activity screen... as soon as i make any change i get TF message and have to exitK... just making sure I have all of the details correct. Let me know if you have anything happen regarding joining an OD and playing a game. Chris probably won't be able to create one until late tonight at earliest and no guarantees at that time. If possible, I'd say just join a random OD that's in the middle of the season and see if it will work or not.

keyser soze

10-10-2011, 07:07 PM

i am currently in pre-season screen of that random dynasty i joined... anything you want me to try?

steelerfan

10-10-2011, 07:08 PM

Keyzer was the original commissioner of this dynasty but he then passed it to his buddy. As far as I understand, Keyzer currently is not a commissioner so he should be able to create one... it's just not uploading/saving all of the files properly.

Ok, I missed that.

I think I'd retire that dynasty and see if I was able to go forward with a new dynasty after the original one was completely gone.

Sent from my SAMSUNG-SGH-I997 using Tapatalk

keyser soze

10-10-2011, 07:08 PM

K... just making sure I have all of the details correct. Let me know if you have anything happen regarding joining an OD and playing a game. Chris probably won't be able to create one until late tonight at earliest and no guarantees at that time. If possible, I'd say just join a random OD that's in the middle of the season and see if it will work or not.

Ok.... will try that now.

FYI: Just joined one and tried something like RED SHIRTING a single player.... same thing I get TRANSFER FAILED and have to exit online dynasty.

gschwendt

10-10-2011, 07:10 PM

Ok.... will try that now.

FYI: Just joined one and tried something like RED SHIRTING a single player.... same thing I get TRANSFER FAILED and have to exit online dynasty.No... I'm wanting you to join an OD that is in the season so you can attempt to upload a game's results. We obviously know that anything else definitely doesn't work but since the specific question was regarding a game, I want to be certain (in case games are considered completely different from other data).

keyser soze

10-10-2011, 07:12 PM

k, just joined a dynasty in week 6 and will tell you in 1 minute what happens....

baseballplyrmvp

10-10-2011, 07:15 PM

its been 3 minutes :D......

SmoothPancakes

10-10-2011, 07:16 PM

its been 3 minutes :D......

Make that 4. :D

keyser soze

10-10-2011, 07:16 PM

keyser soze

10-10-2011, 07:18 PM

also, it DOES allow me to "SET READY TO ADVANCE" which seems to be something that would have to be uploaded to the server as well... so hell if I know what is going on...

gschwendt

10-10-2011, 07:18 PM

simulated the game.... (won by the way! LOL) and it appears to have saved the score and stuff to the server. went ahead after that and tried to add a player to my recruiting list and got the ERROR. so does that answer your question?Yes. I believe it does.

I'll pass on all of the latest details and see what they say. No clue how quickly they'll get back to me but it obviously sounds like a somewhat specific issue.

gschwendt

10-10-2011, 07:19 PM

also, it DOES allow me to "SET READY TO ADVANCE" which seems to be something that would have to be uploaded to the server as well... so hell if I know what is going on...If you do that, exit the OD and then come back in I'm willing to bet that it didn't actually save that "ready to advance" state. Something to try if you want but I don't think it adds much more info.

keyser soze

10-10-2011, 07:19 PM

attempted a FORMATION SUB and I get FAILED as well

keyser soze

10-10-2011, 07:21 PM

If you do that, exit the OD and then come back in I'm willing to bet that it didn't actually save that "ready to advance" state. Something to try if you want but I don't think it adds much more info.

actually when I go back in it says: Waiting for commissioner with a green dot. so at least from my xbox it appears to remember that I hit it.... strange I can make no other changes though to my team at all.

keyser soze

10-10-2011, 07:24 PM

just more info... tried to change my recruiting plan and even that BOMBS me out. let me know if you want me to do anything else. thanks for the help.

JBHuskers

10-10-2011, 07:26 PM

Have you ever deleted every single NCAA 12 file that is on your hard drive before?

keyser soze

10-10-2011, 07:27 PM

Right. Then just don't worry about it. Go play something else. It's what I did. NCAA 12 is unplayable to me because it's too damn easy against the CPU without making the CPU cheat. So I moved on to other things.

FWIW you seem to have turned into the very poster that you detested a couple of months back. The morsdraconis of July would have told the morsdraconis of September and October to take a hike and go back to the other forum and bitch about the game because its obvious that you don't like it and this is a forum for people who want to talk and play NCAA game. Just thought you might want to know this...

keyser soze

10-10-2011, 07:28 PM

Have you ever deleted every single NCAA 12 file that is on your hard drive before?

yeah, that was suggest on some other page. after i did that i had to figure out how to get the game code back into my xbox.... none of that helped. i still could not even create an OD

SmoothPancakes

10-10-2011, 07:28 PM

:fp:

baseballplyrmvp

10-10-2011, 07:29 PM

FWIW you seem to have turned into the very poster that you detested a couple of months back. The morsdraconis of July would have told the morsdraconis of September and October to take a hike and go back to the other forum and bitch about the game because its obvious that you don't like it and this is a forum for people who want to talk and play NCAA game. Just thought you might want to know this...

give mors a break keyser....he had to use his hand last night. :D

keyser soze

10-10-2011, 07:30 PM

:fp:

LOL, do you disagree? Dude use to tell everyone to get their butts back to utopia if they were going to bitch about the game... this is a forum for those who enjoy the game. Now he is here advocating that game is unplayable and people should just give up and quit.... just sayin....

gschwendt

10-10-2011, 07:37 PM

Have you ever deleted every single NCAA 12 file that is on your hard drive before?Yeah... I've given him just about every troubleshooting step I could possibly think of. As well, he's able to load his buddy's gamertag and save results just fine. It's something to do with his specific user profile on NCAA's OD servers.

Keyser, I've emailed the dev the latest information. I'll let you know what I hear back. All that said though, now that we've gone through all of the steps we have, I feel fairly confident that your Transfer Failed error is not the same type of error that the developers were/are working 24 hours a day on. I'm assuming that you have a corrupt profile or something like that that's specific to you (who knows, maybe a small number of users) and unless we were to contact them directly about your profile, it might not have ever been fixed (this is 100% assumption on my part). That said, I was expecting something like this might be the case and that the "tier 3" support might have been able to do the same research that you & I have done and been able to create a support ticket that would actually fix it (without having to get the devs involved).

SmoothPancakes

10-10-2011, 07:37 PM

LOL, do you disagree? Dude use to tell everyone to get their butts back to utopia if they were going to bitch about the game... this is a forum for those who enjoy the game. Now he is here advocating that game is unplayable and people should just give up and quit.... just sayin....

There's a difference between mors' bitching about the game, and the bitching about the game others from Utopia and OS were doing.

keyser soze

10-10-2011, 07:44 PM

Yeah... I've given him just about every troubleshooting step I could possibly think of. As well, he's able to load his buddy's gamertag and save results just fine. It's something to do with his specific user profile on NCAA's OD servers.

Keyser, I've emailed the dev the latest information. I'll let you know what I hear back. All that said though, now that we've gone through all of the steps we have, I feel fairly confident that your Transfer Failed error is not the same type of error that the developers were/are working 24 hours a day on. I'm assuming that you have a corrupt profile or something like that that's specific to you (who knows, maybe a small number of users) and unless we were to contact them directly about your profile, it might not have ever been fixed (this is 100% assumption on my part). That said, I was expecting something like this might be the case and that the "tier 3" support might have been able to do the same research that you & I have done and been able to create a support ticket that would actually fix it (without having to get the devs involved).

do you want me to post my support ticket here from when I called? supposedly there is someone working on it at the tier 3 level now.... you can pass that ticket information on then if you want. it was a pretty lengthy phone call that i had to wait on hold for nearly 20 minutes to begin with before starting.

gschwendt

10-10-2011, 07:50 PM

do you want me to post my support ticket here from when I called? supposedly there is someone working on it at the tier 3 level now.... you can pass that ticket information on then if you want. it was a pretty lengthy phone call that i had to wait on hold for nearly 20 minutes to begin with before starting.I don't think that will necessarily help this instance... you're welcome to post it and if they ask for it, I'll pass it on, but I don't know that it get us much further in the process.

keyser soze

10-10-2011, 07:52 PM

awesome, feel free to e-mail me or whatever with any questions. if someone at EA wants to talk to me via phone or IM when I am at my xbox I can do that as well when not at work.

gschwendt

10-10-2011, 07:57 PM

awesome, feel free to e-mail me or whatever with any questions. if someone at EA wants to talk to me via phone or IM when I am at my xbox I can do that as well when not at work.K... I'll keep that option open but I imagine they'll end up doing all of the digging on the server-side to discover the fix. They may already be aware of how to easily fix it, just have to be alerted to the user accounts that experience the issue, obviously not sure.

oweb26

10-11-2011, 05:03 AM

A little from column A and column B. Do you think the constant pestering of gschwendt will get you a reply sooner? Dude will get you an answer when he gets an answer and you should be lucky someone is trying to help. Repeating the same whinny comments and little jabs is just tiring. We could make a drinking game around how many times you posted about "working around the clock" but we would all end up dead from alcohol poisoning. Patience is a virtue, try it.

While I agree with you guys on his constant over exaggeration on the term "working non-stop" is tiring, you have to admit without him posting the forum would only have about 20 post a day one about every couple of hours, and they would be inside the non-football related forums.

Unless g says something about keyzer pestering him then frankly its not our concern. Maybe the guy doesn't have anything else to play, maybe he doesn't want anything else to play, there is always the ignore button that is actively used on Ram. LOL

Rudy

10-11-2011, 05:12 AM

While I agree with you guys on his constant over exaggeration on the term "working non-stop" is tiring, you have to admit without him posting the forum would only have about 20 post a day one about every couple of hours, and they would be inside the non-football related forums.

Unless g says something about keyzer pestering him then frankly its not our concern. Maybe the guy doesn't have anything else to play, maybe he doesn't want anything else to play, there is always the ignore button that is actively used on Ram. LOL

The funny thing that people don't realize is that people that are happy with sports games don't post much after the first 1-2 weeks of a game's release. The majority of threads and comments about a game after release are people that are unhappy with a particular part of the game. The unhappy person posts a thread and then the community debates its merits. Rinse and repeat. Often times I see the happy people growing bitter over the "negative" posts and threads but without them the forum is almost dead because happy people don't start many threads. It's true at almost any site.

oweb26

10-11-2011, 06:34 AM

The funny thing that people don't realize is that people that are happy with sports games don't post much after the first 1-2 weeks of a game's release. The majority of threads and comments about a game after release are people that are unhappy with a particular part of the game. The unhappy person posts a thread and then the community debates its merits. Rinse and repeat. Often times I see the happy people growing bitter over the "negative" posts and threads but without them the forum is almost dead because happy people don't start many threads. It's true at almost any site.

I agree Rudy, even now we don't get much in terms of the X & O with this game, how weird would that be to get a happy thread like " This game is perfect" LOL

I wouldn't know how to take that. :D

keyser soze

10-11-2011, 07:46 AM

Well thanks oweb26 for "having my back" so to speak! LOL. If anyone goes back and reads my posts they will see that I have stated on several occasions that this game is the BEST in the series by far, is the most fun we have ever had in our dynasty, and it is indeed the ONLY video game that I play. So my buddy and I are really bummed that our dynasty got halted after 4 seasons and there doesn't seem any way to fix the problem. We can not even start a NEW one and scrap the old one which seriously blew my mind when that failed. Had someone bet me that after deleting everything on my xbox that has to do with NCAA football that I still would not have been able to create a new dynasty I would have lost my shorts. Another reason that I have been posting more is because I can't play the game. So at times when I have time to play and I look over at my xbox, I log on here to see what's up. Had my OD work, I would have just played my game.

My big push to try to get this resolved is because after the real college football season ends I just never have much of a drive at all to play a college football game. So I would like it fixed now. And when I say "fixed", unlike most people, I am not asking for game play changes, enhancements, etc... I just want to be able to play the dynasty again.... that is all! IMO it's a strange world that we now live in that I can get berated for continuing to ask when this fix that is totally hindering me from playing the game will happen when EA has had over a month now to fix it.

keyser soze

10-11-2011, 01:32 PM

gscwendt, got a reply e-mail today from EA. Already replied to it. Is it just me or is there no phone number if I want to take that option that they give to call them instead of replying with e-mail?

Cut and pasted here:
Hello Russ,

Thank you for contacting Electronic Arts Customer Support regarding your NCAA 12 Dynasty Mode error. I do apologize for any delay in my response. Your issue has been forwarded to our Escalation Team for further review. I have been assigned to your issue and would be happy to assist you in this matter.

What is your Xbox 360 Gamer Tag?

What is the exact error message?

How often do you receive the error message?

If you need further assistance please reply to this e-mail or contact our phone support at the number below. You may also find additional support on our website at www.support.ea.com

Best Regards,
Demarcus D.
Electronic Arts Escalations Expert

gschwendt

10-11-2011, 01:48 PM

gscwendt, got a reply e-mail today from EA. Already replied to it. Is it just me or is there no phone number if I want to take that option that they give to call them instead of replying with e-mail?I imagine that line at the bottom about "need further assistance" is one that's automatically added to all outbound emails and since he's part of the Escalations group, they likely don't have a direct number you can call.

I would go ahead and reply and for the "how often" question, just explain that in all of the ODs that you've attempted, if you try to make any changes to your team, do any recruiting, change your coaching philosophy, etc. it gives Transfer Failed. However, if you play a game or set Ready to Advance, it does successfully save it.

keyser soze

10-11-2011, 02:18 PM

I imagine that line at the bottom about "need further assistance" is one that's automatically added to all outbound emails and since he's part of the Escalations group, they likely don't have a direct number you can call.

I would go ahead and reply and for the "how often" question, just explain that in all of the ODs that you've attempted, if you try to make any changes to your team, do any recruiting, change your coaching philosophy, etc. it gives Transfer Failed. However, if you play a game or set Ready to Advance, it does successfully save it.

already did that before I posted here. I was simply passing this along to you because I figured this was your doing.

Any by the way, thanks for your help. I hope to play my OD again very soon! Thanks.

gschwendt

10-11-2011, 02:28 PM

already did that before I posted here. I was simply passing this along to you because I figured this was your doing.

Any by the way, thanks for your help. I hope to play my OD again very soon! Thanks.If it's related to me contacting them, I'm not aware of it. I assume it's coincidence but hopefully one of the two channels is able to get it corrected.

keyser soze

10-17-2011, 07:37 AM

Dewiel, is there any progress on the TRANSFER FAILED issue?

gschwendt

10-18-2011, 01:30 PM

Pig Bomb

10-18-2011, 05:35 PM

im kind of excited they are actually willing to do another patch..... that's good news

based on the legth of time to get these other patches out i figured they would just forget about it and move on to marketing next years super duper new features [that wont work]

keyser soze

10-19-2011, 08:38 AM

I’ve spoken to members of the development team and they are looking to address some of the transfer failed issues as part of title update #4, along with some additional items yet to be communicated.

Keyser, I believe this update will correct your particular issue but obviously can't be certain until it's released. Still don't know an exact time-table on the update but it sounds like if you're willing to wait for a little bit longer, you'll be able to continue your current OD.

Well if you recall I can't start a new one if I wanted to. Just disappointed that I didn't get any sort of follow-up by tier 3. Getting a form e-mail kind of stinks after the time I put in with them on the phone and all this. Patch 4 at the end of the college football season will be pretty useless. Perhaps if nothing else this will be some sort of lesson to them moving forward.... one can only help.

Thanks for the update gschwendt

Dewiel

10-19-2011, 01:14 PM

Dewiel, is there any progress on the TRANSFER FAILED issue?

As Tommy said, we are looking to address some of the transfer failed issues as part of title update #4, along with some additional items yet to be communicated. I wish I had more information to share, but at this point, this is all I have. I also know that you guys are sick of me saying that the team is constantly working on this, but that is still the case. I'll update you guys once I have more information to share.

keyser soze

10-19-2011, 08:07 PM

As Tommy said, we are looking to address some of the transfer failed issues as part of title update #4, along with some additional items yet to be communicated. I wish I had more information to share, but at this point, this is all I have. I also know that you guys are sick of me saying that the team is constantly working on this, but that is still the case. I'll update you guys once I have more information to share.

Dewiel, thanks for update. Can you hazard a guess as to when we will have the patch to download on xbox? We are in week 8 of the college football season in real life of 13 weeks. Just wondering how much life will be left.

Lohusker

10-20-2011, 04:25 PM

I hope update #4 fixes the option from Pistol/SG that they broke in update #2 (I'm referring to the issue where the speed and load options from Pistol/SG has the QB step towards the LOS, think it may be the zone read animation). Also, something with the gameplay just hasn't seemed as crisp since #2, almost like there is lag or something (these are games v CPU).

Separately, I recently moved from AA to Heisman and have noticed the following:
- Defensive assist doesn't work - is this disabled in Heisman?
- CPU defensive players seem to freeze in place more than they did in AA
- KR/PR much easier on Heisman oddly enough, I mean noticeably so (think I rem reading this after game release)

jaymo76

10-23-2011, 03:54 PM

Played two games in the last day after taking a good chunk of time off. Maybe it's just me but there seem to be a lot more fumbles and dropped passes (I haven't modified my sliders since the patch). I was #3 in the country playing #5 Oklahoma at home. I had FOUR FUMBLES (2 from hits on my QB and two from my starting RB). I ALSO HAD 9 DROPS... 5 from my 90 ovr WR. I was blown out 55-20 in one of my biggest ever losses in the NCAA series. Don't get me wrong, I love that I lost; it's just that it feels cheap. The cpu had zero fumbles and only one drop. In my second game I had two QB fumbles and six drops against FIU.

keyser soze

10-28-2011, 01:14 PM

Hooooooooooooooly CRAP, what a total F'ing JOKE! EA is 10000% JOKE and I am tired of pulling punches. I decided to call them today and check on my Case# and see how/if anything was becoming of it since a "tier 3" guy has had it for a few weeks now. And guess what? Guess what I am told right off the bat when she can not find my case number anywhere? This lady tells me that they recently moved all their cases to a new server and every single one of their existing cases were DELETED/ERASED/GONE! HAHAHAHAHAHA, what a freaking joke. She begins to assure me that if I will just take the time to tell her my problem she is confident that she can look it up and solve it for me while I am on the phone..... A-M-A-ZING!!!!! So I set on the phone with her for a while, yeah, I am an idiot, while she continues to put me on hold and probably play a game on her computer or laugh at my expense with her co-works!

Simply baffling.... again, this lady on the phone = NICE, her company and the lies they spew (including her on the phone as she ASSURES me they will get this take care of promptly) is just despicable!

gscwendt, got a reply e-mail today from EA. Already replied to it. Is it just me or is there no phone number if I want to take that option that they give to call them instead of replying with e-mail?

Cut and pasted here:
Hello Russ,

Thank you for contacting Electronic Arts Customer Support regarding your NCAA 12 Dynasty Mode error. I do apologize for any delay in my response. Your issue has been forwarded to our Escalation Team for further review. I have been assigned to your issue and would be happy to assist you in this matter.

What is your Xbox 360 Gamer Tag?

What is the exact error message?

How often do you receive the error message?

If you need further assistance please reply to this e-mail or contact our phone support at the number below. You may also find additional support on our website at www.support.ea.com

Best Regards,
Demarcus D.
Electronic Arts Escalations Expert

steelerfan

10-28-2011, 01:23 PM

Anyone that expects anything but a circle jerk from any company's tech support number is kidding themselves. Call Center morons will never be of any help.

keyser soze

10-28-2011, 01:42 PM

Anyone that expects anything but a circle jerk from any company's tech support number is kidding themselves. Call Center morons will never be of any help.

Well what else are we suppose to do? This girl was EXTREMELY NICE, so I could not get upset with her directly. Even 10 minutes into the conversation when she asked me, "now what game are we talking about?" I could only bite my tongue and remember that this is EA's doing, she is just doing the best she can.

I do believe her about the new servers/software because my NEW number has a different number of digits.... LOL, amazing....

steelerfan

10-28-2011, 02:41 PM

Well what else are we suppose to do? This girl was EXTREMELY NICE, so I could not get upset with her directly. Even 10 minutes into the conversation when she asked me, "now what game are we talking about?" I could only bite my tongue and remember that this is EA's doing, she is just doing the best she can.

I do believe her about the new servers/software because my NEW number has a different number of digits.... LOL, amazing....

I'm just saying, that's par for the customer support course.

Several months ago I was having phone trouble. I wasn't sure if it was my 2 1/2 year old BlackBerry or the BlackBerry Network. I called AT&T just to ask if there were known problems in my area. I couldn't get any answer and, instead, they gave me a Case# and scheduled a time for someone to call me a couple of days later.

They never called, but I figured out (on my own) that it was likely my phone. I bought a new phone, and life continued as normal.

A few months later, I get an email from AT&T saying that the problem has been resolved and my case has been closed. Really? Wtf? Lol.

That is exactly how all of that shit goes every time.

Sent from my SAMSUNG-SGH-I997 using Tapatalk

keyser soze

10-28-2011, 02:52 PM

I'm just saying, that's par for the customer support course.

Several months ago I was having phone trouble. I wasn't sure if it was my 2 1/2 year old BlackBerry or the BlackBerry Network. I called AT&T just to ask if there were known problems in my area. I couldn't get any answer and, instead, they gave me a Case# and scheduled a time for someone to call me a couple of days later.

They never called, but I figured out (on my own) that it was likely my phone. I bought a new phone, and life continued as normal.

A few months later, I get an email from AT&T saying that the problem has been resolved and my case has been closed. Really? Wtf? Lol.

That is exactly how all of that shit goes every time.

Sent from my SAMSUNG-SGH-I997 using Tapatalk

yeah, on all my e-mails it told ME that if I did not hear back from them in so many days, they would assume that the case was done and mark it as fixed?!?!?!?!? awesome logic! can I use that with my boss when he calls me in the office and asks me to do something? "hey boss, I am going to go and leave your office and if you don't hear back from me I will assume that you no longer need what you asked me and forget about it." AWESOME!

keyser soze

10-30-2011, 11:42 AM

Just for everyone's knowledge, they gave me a new EA account tied to a different e-mail. It was suggested that it might fix the problem. I believe someone from this site even suggested it a while back. Well it didn't fix anything, I still get TRANSFER FAILED immediately and nothing works. I just wanted to pass this along so people can know for sure that this does NOT fix the problem.